Thank you for shopping at the Official Kinoko Website. We take great pride in crafting premium Kinoko Mushroom Chocolate Bars and Gummies designed to deliver both wellness and indulgence.

Returns and Refunds

Due to the perishable and consumable nature of our products, we do not accept returns once a product has been opened or used. However, we want you to be completely satisfied with your purchase. If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery for assistance.

To request a refund or replacement:

1. Email us at sales@officialkinoko.com with your order number and a photo of the issue.

2. Our team will review your request and respond within 48 hours.

3. Approved refunds will be issued to your original payment method within 5–7 business days.

Order Cancellations

Orders can be cancelled within 12 hours of purchase, provided they have not yet shipped. Once your order has been processed or shipped, we cannot guarantee cancellation.

Non-Refundable Items

• Opened or consumed products

• Gift cards

• Discounted or promotional items

• Shipping fees (unless due to our error)

Contact Us

For all refund or order-related inquiries, please email sales@officialkinoko.com or reach out via our Contact Us page.
We’re here to ensure you have a positive experience with every Kinoko product.

Privacy Policy

Last Updated: October 2025

At Kinoko Mushrooms, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect personal information such as:

• Name and contact details (email, phone, shipping address)

• Payment and billing information (processed securely through third-party payment providers)

• Device information, IP address, and browsing data (for analytics and site improvements)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about orders or support inquiries

• Send marketing emails, special offers, or updates (with your consent)

• Improve website functionality and user experience

3. Data Security

We implement industry-standard encryption and secure socket layer (SSL) technology to protect your personal and payment information.
Your details are never sold or shared with unauthorized third parties.

4. Cookies

Our website uses cookies to enhance browsing, personalize content, and analyze site traffic. You can disable cookies in your browser settings if preferred, but certain features may not function properly.

5. Third-Party Services

We use trusted third-party platforms for payment processing, analytics, and marketing. These providers have their own privacy policies governing how they handle your data.

6. Your Rights

You may request to:

• Access or update your personal information

• Opt out of marketing communications

• Request data deletion (subject to legal obligations)

To exercise your rights, contact us at sales@officialkinoko.com

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated “Last Updated” date.

Contact Information

If you have questions about our Refund or Privacy Policies, please contact us at:
 sales@officialkinoko.com