Thank you for shopping with Kinoko, your official source for Kinoko Mushroom Chocolate Bars and Kinoko Mushroom Gummies. We’re committed to ensuring that your order reaches you quickly, safely, and in perfect condition. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your delivery in real time.

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your location and order size.
Estimated delivery times:

• Standard Shipping (U.S.): 3–4 business days

• Express Shipping (U.S.): 1–2 business days

• International Shipping: 4–5 business days, depending on destination

Please note that delivery times may vary due to factors beyond our control, such as delays or weather conditions.

International Shipping

We proudly ship Kinoko Mushroom products worldwide. 

Shipping During Warm Weather

Because our Kinoko Mushroom Chocolate Bars contain real chocolate, they can be sensitive to high temperatures.
During warmer months, we use insulated packaging to help protect your order. We still recommend tracking your delivery to avoid extended exposure to heat.

Order Tracking

Once your order ships, you’ll receive a tracking link via email or SMS.
If you don’t receive your tracking details within 3 business days, please contact us at sales@officialkinoko.comLost or Damaged Packages

If your order arrives damaged or does not arrive within the estimated delivery window, please contact our customer care team at sales@officialkinoko.com within 7 days of delivery.
We’ll work quickly to resolve the issue and offer a replacement or refund where applicable.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.
Kinoko is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Contact Us

If you have any questions about shipping or delivery, our friendly support team is here to help.
Email: sales@officialkinoko.com
Website: Official Kinoko Website